1. Returns
 

At Nolo Fragrances, customer satisfaction is important to us. Customers may request a return within 7 days of receiving their order.

To qualify for a return:

• The item must be unused and unopened

• The product must be in its original packaging

• Proof of purchase or order confirmation must be provided
   

2. Non-Returnable Items
 

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used perfumes

• Fragrance oils that have been tampered with

• Customized or personalized products

• Products damaged due to misuse or improper storage
   

3. Damaged or Incorrect Products
 

If you receive a damaged, leaking, defective, or incorrect item, please contact Nolo Fragrances within 48 hours of delivery.

Customers may be asked to provide:

• Photos or videos of the product

• Order number or proof of purchase

Eligible customers may receive:

• A replacement product

• Store credit

• A refund where applicable
   

4. Refunds
 

Once the returned item is inspected and approved:

• Refunds will be processed using the original payment method where possible

• Processing times may vary depending on the payment provider or bank

Shipping fees are generally non-refundable unless the error was caused by Nolo Fragrances.
 

5. Exchanges
 

Exchanges are only available for defective, damaged, or incorrectly delivered products, subject to stock availability.
 

6. Return Shipping
 

• Customers are responsible for return shipping costs unless the product was incorrect or defective.

• We recommend using a trackable shipping method for returns.
   

7. Contact Information
 

For return or refund requests, contact:

Nolo Fragrances
Email: nolofragrances@gmail.com
Phone: 067 310 7907
Location: magenta 13, stone city ,centurion 0157